FAQ

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GENERAL

ABOUT

GUIDED VISITS

Generalities

Is the Swiss Made name protected ?

Yes absolutely, only watches with at least 60% of the value produced in Switzerland can bear the Swiss Made label.

What does the Vetro Artistico® Murano label guarantee?

The Vetro Artistico® Murano label established by the Veneto Region and managed by Consorzio Promovetro guarantees that the product it refers to is made on the Italian island of Murano in the Venice lagoon and that the craftsmen who manufacture it meet the required criteria.

Does MURANO SWISS WATCHES produce its own movements ?

Not yet, our movements are currently manufactured in Switzerland by our partners Ronda and ETA Manufacture Horlogère Suisse.

Are the movements/calibres in a MURANO watch produced in Switzerland ?

Yes, we only use first quality movements manufactured in Switzerland.

Does MURANO SWISS WATCHES use a hypoallergenic stainless steel ?

The European Union directive in force, which has been incorporated into the REACH legislation since 2009, stipulates that any object in direct contact with the skin must have a maximum release rate.
0.5 μg/cm2/week.
MURANO SWISS WATCHES uses only 316L stainless steel, also known as medical steel, for all its frames and buckles. This steel contains about 12% nickel, but the properties transferred to the skin are less than 0.2 micrograms per square centimeter and per week well below the prescribed standard.
However, we are not satisfied with this result, we are constantly looking for the best and most natural materials to anticipate standards, provide a solution to those who have allergies and simply reach a day 100 % natural.

About Millefiori® watches

Can I swim or shower with my watch ?

Although your MURANO MILLEFIORI® watch is designed to be waterproof up to a pressure of 5 atm we recommend you do not swim with it. You can keep it on the wrist to take a shower.

Is there a risk of breaking the original Murano glass dial if my watch suffers a major shock ?

The artwork at the heart of your MURANO is made of glass. Like the rest of your watch, any important shock can damage it.

In case of breakage of the dial can it be replaced by an identical ?

In case of breakage the dial may be replaced by a similar but not identical work. Do not forget that you have a unique piece.

Why is it worthwhile to register my watch online ?

In case of loss, theft or simply to give proof of originality in case of transmission of your MURANO.

How often do I have to revise my watch ?

We recommend that you return your mechanical watch every two years for a complete service. Quartz models only require a battery change every 48 months and a leak test every 24 months.

If my watch needs service or is damaged can I send it directly to Switzerland for repair ?

Yes of course ! You can send us your MURANO at the following address:
MURANO SWISS WATCHES
Avenue of the Concorde 18
1022 Chavannes/Lausanne
Switzerland

What is the warranty period of my MURANO ?

Your watch is covered by the warranty against manufacturing defects and defective materials for 2 years from the date of purchase. If the product is returned during the warranty period, MURANO provides, free of charge, and within a reasonable time, the repair or replacement of any defective part, with the exception of any shipping costs. After expiration of the warranty period, any repairs will be charged.
The guarantee does not cover:
The battery for quartz movements
Defects or damage resulting from loss, theft, fire or any other cause beyond our control;
Defects or damage resulting from improper handling or negligence or accident;
Defects or damage caused by misuse (shocks, knocks, deformations, deterioration of the box or ice, etc.), alterations, manipulations, disassembly or repairs carried out by anyone other than MURANO SWISS WATCHES or his representative authorized;
Defects or damage due to wear or normal aging;
Normal wear or aging of bracelets;
Watches whose serial number printed on the watch case would have been erased or altered, or the watches are the identification mark on the back of the watch or any other original number would have been deleted, altered, altered or degraded; standard maintenance and cleaning.

How much does a repair cost ?

We will gladly provide you with a quotation for the repair your watch requires once in possession of the watch.

How much costs a service/revision ?

Revising an automatic model costs CHF 490.00

How much costs the refurbishment of the case ?

The refurbishment of the case, as far as practicable, costs CHF 170.00

Condition of after-sales service/overhaul ?

The maintenance performed is guaranteed 2 years except sealing and improper use.

What is the lifespan of my MURANO bracelet ?

Depending on the condition of use your bracelet can have a lifespan duration of about 8 months.

How to replace the bracelet of my MURANO watch ?

Our bracelets are very easily changed by sliding the small lever that is on each part of it. If however you should encounter difficulties, do not hesitate to send us an email to art@murano-watches.ch.

How can I care for my MURANO leather bracelet ?

If you send us a small email with the serial number of your watch we will gladly advise you on the product to use and the procedure to follow.

Guided visits

Can we visit the production of glass dials in Murano ?

Yes, the workshop of our master glassmakers from Murano can be visited.

Can we visit the watch factory in Switzerland ?

Yes, the factory of Chavannes can be visited.

How many people can take part in the visits ?

Maximum 8 people can take part in the visits.

When can you take a guided tour ?

To make a guided visit you have the possibility to make a request by email to art@murano-watches.ch.

How long is a guided tour ?

The visit of our factories in Switzerland and Murano lasts approximately one and a half hours each.

Are tours paying ?

Our visits are free.

Can I take pictures during the visit ?

It is unfortunately not possible to take pictures during the visits.

Can I buy a watch at the factory/after the visit ?

Of course ! It is with pleasure that we will present our collection at our factory in Chavannes-Lausanne.

In which languages are the visits made ?

Visits are made in French in Switzerland and Italian in Murano.

Is there a waiting list for guided tours ?

There is no waiting list for our visits.

Is it possible to visit outside guided tours ?

 It is unfortunately not possible to visit outside organized tours to allow our craftsmen to focus on their works of art.